Refund policy
We want you to be satisfied with your purchase from Suvette Collection. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
1. Return Period
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition in which you received it
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase or order confirmation
- Items that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To request a return, please contact us at suvettecollection@gmail.com within 30 days of receiving your order.
Please include your order number and a brief explanation of the reason for the return.
Return request email: suvettecollection@gmail.com
Once your return request is reviewed and approved, we will provide you with the return instructions and the address where the item should be sent.
Return address: 5868 E 71st St, Suite 359, Indianapolis, Indiana 46220, United States
3. Return Shipping Costs
Free Returns:
We provide a return shipping label at no cost to the customer for eligible returns.
Customer-Paid Returns:
For 10–20 per package, depending on the package weight, dimensions, and destination.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us at suvettecollection@gmail.com as soon as possible.
Please provide your order number and photographs showing the issue so that we can review the problem and determine the appropriate resolution.
Required timeframe for reporting damaged, defective, or incorrect items within 7 days of delivery.
5. Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. Refunds
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If the return is approved, the refund will be issued to the original payment method.
Approved refunds will be processed within 10 business days after the return has been approved.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you have not received your refund after the applicable processing period, please contact us at suvettecollection@gmail.com.
8. Refund Amount
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suvettecollection@gmail.com.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: suvettecollection@gmail.com
Return address: 5868 E 71st St, Suite 359, Indianapolis, Indiana 46220, United States
We are happy to assist you with any questions regarding returns, refunds, damaged items, or your order.